When you use the cv995 platform, we collect various types of information to help us deliver the best possible service. This data collection process is fully transparent and designed with your convenience in mind. We never collect unnecessary or excessive data, and we treat user privacy with the utmost respect. A detailed breakdown of the information collected across different categories is provided below.
During registration, we collect your name, email address, mobile number, date of birth, and password (encrypted). National ID or passport details may be required for identity verification in compliance with local Bangladesh regulations. Any information you provide when updating your account profile is also stored securely. Age verification is a legal obligation to ensure responsible gaming, and this data is never sold to third parties. User identity information is used solely for account management and security purposes.
The model, operating system, browser type and version, screen resolution, and IP address of the device you use to access cv995 are automatically recorded. For mobile app usage, the app version and device ID may also be collected. This information is used to detect technical issues on the platform, improve your experience, and prevent security threats. Device data plays a key role in identifying unusual login patterns and keeping your account secure. We never access personal files or content stored on your device.
For transactions in Bangladeshi Taka (BDT), partial details (not full numbers) of your bKash, Nagad, Rocket, or bank account are stored in encrypted form. Records of deposit and withdrawal amounts, dates, and methods are required for legal and security purposes. Full payment card numbers are never stored on our servers; all payments are processed through a PCI-DSS certified gateway. Additional verification may be required for large transactions to prevent money laundering and ensure financial security. Financial data is used solely to process the relevant transactions and for dispute resolution.
We keep records of which games you play, how long you spend on the platform, which events you bet on, and which bonuses you use. This behavioural data helps us create personalised offers for you and improve platform content. As part of our responsible gaming monitoring, we identify excessive gaming patterns and provide support where needed. Usage data is never shared with third parties in any personally identifiable form. This information plays a vital role in improving overall platform performance.
Cv995 uses your data only for specific, lawful, and transparent purposes. Our goal is to deliver the best possible online entertainment experience while fully respecting your privacy. Below is a detailed breakdown of how and why we use your information.
Your data is used to create, verify, and secure your account. It is essential for password resets, login security, and personalised dashboard services.
Payment information is used to process deposits, withdrawals, and bonus transactions. Transaction history is retained as a legal requirement and to assist with dispute resolution.
Your account and transaction details are used to resolve your issues quickly and provide personalised support. Our 24/7 support team can serve you more efficiently with access to this information.
Device and behavioural data is used to detect unusual activity and keep your account secure. This ensures a safe environment for all users.
Relevant bonuses and promotions are offered based on your preferences and gaming habits. You can opt out of marketing communications at any time.
Overall usage patterns are analysed to improve platform speed, design, and features. This analysis is always conducted on an anonymous or aggregated basis.
The cv995 platform uses cookies and similar tracking technologies to enhance your browsing experience and maintain service quality. Cookies are small text files stored on your device that help keep your session active without requiring you to log in again. Our use of cookies is always transparent and manageable from your browser settings.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential Cookies | Maintaining login sessions and storing security tokens | Deleted at End of Session |
| Preference Cookies | Remembering language, theme, and user preferences | 1 Year |
| Analytics Cookies | Analysing traffic statistics and usage patterns | 6 Months |
| Functional Cookies | Enabling live chat, support widgets, and interactive features | 30 Days |
You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may affect certain key functions of the platform. Analytics and marketing cookies are never activated without your consent. We do not use third-party advertising tracking cookies and avoid cross-site tracking entirely. For any questions about cookies, please contact our support team.
Cv995 protects your personal data using industry-leading security technology. Our servers are monitored 24 hours a day, and regular security audits ensure any vulnerabilities are addressed promptly. Multiple layers of encryption are applied at every stage of data storage to make unauthorised access completely impossible.
256-bit SSL encryption is active across every page of the platform. All data transmitted between you and our servers is fully encrypted in transit and cannot be intercepted or read by any third party.
Our servers are housed in ISO-certified data centres equipped with physical security, biometric access controls, and 24/7 CCTV monitoring. Regular backups ensure your data remains protected at all times.
Optional two-factor authentication (2FA) is available when accessing your account. Enabling it significantly improves account security and helps prevent unauthorised access.
Data is retained for as long as your account is active and for a specified period after closure, in accordance with legal obligations. Financial transaction records are typically kept for up to five years, after which they are securely deleted.
In the event of a security breach, we will notify affected users as quickly as possible and take immediate action to limit any damage. Our Incident Response team is on standby around the clock and responds swiftly to security threats. We proactively identify system vulnerabilities through regular penetration testing and security assessments.
Cv995 never sells your personal data or shares it with third parties unnecessarily. Any data sharing is strictly governed by legal obligations or direct service requirements. All our partners and service providers are contractually bound to uphold the same privacy standards we do.
Please note that clicking any external links on our website will take you to that third party's own privacy policy. cv995 is not responsible for the data practices of those external sites. For more information on data sharing with any third party, please contact our support team.
Every cv995 user has the right to full control over their own personal data. We believe transparency and user empowerment are the foundations of a trustworthy platform. Your rights are detailed below.
You can request a complete copy of all personal data we hold on you at any time. We are obligated to provide it to you within 30 business days.
You have the right to request corrections to any inaccurate or incomplete information in your account. This can be done directly through your profile settings or by contacting our support team.
After closing your account, you may request deletion of all your personal data beyond what we are legally required to retain. Financial transaction records must be kept for a specified period to meet regulatory requirements.
Cv995 reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified in advance via your registered email or a platform notification. Continued use of the platform after any changes constitutes your acceptance of the updated policy. The date of each revision will be clearly displayed at the top of this page.
For any questions, complaints, or requests regarding our Privacy Policy, please contact our Data Protection team. We handle every request with care and typically respond within 5–7 business days.
Email: support@cv995.net
Your privacy is fully protected at cv995. Join Bangladesh's premier online entertainment platform and play with complete peace of mind. Visit our FAQ page to learn more.